Do not hesitate to contact us via phone or email. You can also visit us at our showroom during business hours to speak to our team in-person.
Frequently asked questions
Have questions?
We have answers!
Generally asked questions
Do you carry countertops?
We offer a wide selection of quality quartz and laminate countertops to put the finishing touch on your kitchen. Our team can help design your project from start to finish.
Are there accessories available for cabinets?
Customizing your kitchen is as unique as you are. Choose from a selection of pulls, knobs, lazy susans, racks, bottle holders, pull out shelves, garbage bins and more to enhance your kitchens accessibility and function.
What materials are your cabinets made from?
Our cabinets are made from high-quality materials such as eco style doors that are made of 99% post industrial recyclable materials, thermofoil wrapped HDF, plywood, polyester and wood.
What types of cabinets do you offer?
We offer a wide range of kitchen, bathroom and laundry cabinets including custom, semi-custom assembled, and ready-to-assemble cabinets and closets in various styles, materials, and finishes. Stylish and affordable.
Purchasing and ordering
What is the lead time for your cabinets?
The lead time varies depending on the type of cabinet. Stock cabinets typically take 1-2 weeks, custom and semi-custom cabinets take 4-6 weeks.
Do you offer free consultations and design services?
Yes, we offer free in-home consultations and design services to help you create the perfect kitchen layout. A copy of the design is the provided to the customer once order of kitchen has been placed.
What is required to proceed with a cabinet order?
Kitchens are designed custom to your specifications and require full payment of cabinets before order is placed.
Installation and delivery
Can I install the cabinets myself?
Yes, our cabinets come with detailed installation instructions, and our team is available to assist you with any questions.
Do I have to use your installation services?
No, we simply have a partnership for installations if needed. We will work with your contractor to order the cabinets for pick up.
Do you provide installation services?
Yes, we offer professional installation services through Otter Creek Construction. Our team of experienced installers ensures that your cabinets are fitted perfectly and can complete full renovation projects.
Do you offer delivery services?
Yes, we offer delivery services for all our cabinets. Delivery fees may be applicable based on your location and order size.
Warranty
What should I do if my cabinets arrive damaged?
If your cabinets arrive damaged, please contact our customer service team immediately. We will arrange for a replacement or repair as quickly as possible.
What warranty do you offer on your cabinets?
Yes, the duration and terms of the warranty vary depending on the type of cabinet.
Payment and financing
Do you offer financing options?
No, please speak to a member of our sales team for details on payment details.
What payment methods do you accept?
We accept various payment methods including credit/debit cards, cheque and bank transfers.
